Admissions Process
From your first call to your first day, we make getting into treatment as simple and supportive as possible.
Four steps to starting treatment
We understand that reaching out for help takes courage. Our admissions team is here to guide you through every step with compassion, clarity, and confidentiality. Most patients can begin treatment within 24 to 48 hours of their first call.
Admissions Timeline
Call Our Admissions Team
Your journey begins with a confidential phone call. Our admissions coordinators are available 24/7 to answer your questions, discuss your situation, and help determine whether RECO Island is the right fit for your needs. There is no pressure and no obligation. We simply want to understand how we can help.
During this initial conversation, we will ask about your substance use history, any co-occurring mental health conditions, your current living situation, and your goals for treatment. This information helps us prepare for the next steps and ensures you receive the most appropriate level of care.
(855) 448-4502Clinical Assessment
After your initial call, a member of our clinical team will conduct a more thorough pre-admission assessment. This may take place over the phone or via a secure video call. The assessment covers your medical history, mental health history, substance use timeline, current medications, and any previous treatment experiences.
This assessment is not a test, and there are no wrong answers. The purpose is to create a clear picture of your needs so that we can develop a personalized treatment plan that addresses every dimension of your situation. All information shared during this process is strictly confidential.
Insurance Verification & Financial Planning
Our admissions team will work directly with your insurance provider to verify your benefits and determine your coverage for residential treatment. We accept most major insurance plans and work to maximize your benefits. If you do not have insurance or have questions about costs, our team can discuss private pay options and help you explore financial solutions.
We handle the insurance paperwork so you do not have to. Our goal is to remove every possible barrier between you and the treatment you need. In most cases, we can complete insurance verification within a few hours.
Verify Your InsuranceArrive & Begin Treatment
Once your admission is confirmed, our team will coordinate all the details of your arrival. If you are traveling from out of state, we can help arrange transportation from the airport to our facility. If you are local, we will provide clear directions and information about what to bring.
When you arrive at RECO Island, you will be welcomed by our staff and given a thorough orientation. Your medical team will complete an intake assessment, and you will begin settling into your new surroundings. Most patients find that the anxiety they felt before arriving quickly gives way to a sense of relief and hope.
View Admissions ChecklistWe meet you where you are
We know that the decision to enter treatment is one of the most significant decisions you will ever make. Our admissions team is trained to provide compassionate, nonjudgmental support at every step of the process.
Whether you are calling for yourself or for someone you love, we are here to listen. There is no situation too complicated and no question too small. We have helped thousands of individuals and families navigate the admissions process, and we will do the same for you.
- Available 24 hours a day, 7 days a week
- Most patients admitted within 24 to 48 hours
- We accept most major insurance plans
- Travel coordination for out-of-state patients
- 100% confidential from start to finish
Admissions FAQs
In most cases, we can complete the admissions process and have you admitted within 24 to 48 hours of your first call. In urgent situations, same-day admission may be possible.
Absolutely. Many of our calls come from concerned family members and friends. Our admissions team can guide you on how to approach the conversation and support your loved one in getting help.
We accept most major insurance plans. Our admissions team will verify your specific benefits and explain your coverage in detail. If you do not have insurance, we can discuss private pay options.
We provide a detailed admissions checklist to help you prepare. Generally, you should bring comfortable clothing, personal toiletries, any current medications, insurance information, and a valid photo ID. View our full Admissions Checklist for more details.
Yes, completely. All information you share during the admissions process is protected by federal privacy regulations (HIPAA) and our own strict confidentiality policies.
We are ready when you are
Call us now to speak with an admissions coordinator. We are available 24/7.
